Gaya APA

GOETSCH, D, L, . (1997). Introduction To Total Quality: Quality Management for Production, Processing, and Services 2ed (2). New Jersey: Prentice Hall.

Gaya MLA

GOETSCH, David, L, . "Introduction To Total Quality: Quality Management for Production, Processing, and Services 2ed". 2 New Jersey: Prentice Hall, 1997. Printed.