1. Basic Concepts 2. Companywide Assesment of Quality 3. Quality Improvement and Cost Reduction 4. Quality Planning and Sales Income 5. Control of Quality 6. Strategic Quality Management 7. Organization for Quality 8. Developing a Quality Culture 9. Basic Probability Concepts 10.Statistical Tools for Analyzing Data 11.Understanding Customer Needs 12.Designing for Quality 13.Designin…