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Usability of Complex Information Systems: Evaluation of User Interaction
Ergonomics & Human factors.
The book continues the conversation about the evolution of usability, asking how we can design and evaluate these complex systems and the complex work they support. It describes and analyzes approaches to teaching, testing, analyzing, or managing usability studies - approaches that involve technical communicators makng novel contributions to how we think about and evaluate increasingly complex systems. The book contains case studies on different types of complexity, including:
. A complex work environment, requiring collabora-
tion among different people or a goal sustained
over time, and often in the face of distrac-
tions, interruptions, and planned pauses.
. A complex information context, one with no sing-
le answer, where the data changes dynamically or
where the best answer may rely on other aspects
of a fluid environment.
. A complex technology, in which people use many
different applications in their work and collabo-
ration.
. A complex topic, requiring advanced technical or
domain knowledge.
Even systems that seem simple are, in fact, complex. The shopping interface for an e-commerce system may no be complex, but the databases, business processes, and logistics behind it certainly are. The examination of different aspects of designing and examining complexity presented in this book brings you a step further in developing a deeper understanding of what it takes to make complex systems work.
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