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Business: A Changing World
PART 1 BUSINESS IN A CHANGING WORLD
1. The Dynamics of Business and Economics...2
2. Business Ethics and Social Responsibility...36
3. Business in a Borderless World...84
4. Managing Information Technology and E-Business...114
PART 2 STARTING AND GROWING A BUSINESS
5. Options for Organizing Business...142
6. Small Business, Entrepreneurship, and Franchising...172
PART 3 MANAGING FOR QUALITY AND COMPETITIVENESS
7. The Nature of Management...200
8. Organization, Teamwork, and Communication...232
9. Managing Service and Manufacturing Operations...262
PART 4 CREATING THE HUMAN RESOURCE ADVANTAGE
10. Motivating the Workforce...294
11. Managing Human Resources...320
PART 5 MARKETING: DEVELOPING RELATIONSHIP
12. Customer-Driven Marketing...360
13. Dimensions of Marketing Strategy...386
PART 6 FINANCING THE ENTERPRISE
14. Accounting and Financial Statements...422
15. Money and the Financial System...458
16. Financial Management and Securities markets...486
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