Printed
Fundamentals of Operations Management
1 Introduction 2
2 Competitiveness and Operations Strategy 20
3 Processes in Manufacturing and Services 42
4 Process Measurement and Analysis 104
5 Quality Management 132
6 Forecasting 196
7 Facility location, Capacity, and Layout 236
8 Waiting Line Management 276
9 Human Resources Issues in Operations Management
306
10 Project Management 348
11 Supply Chain Management 380
12 Just In Time Systems 396
13 Aggregate Planning 430
14 Inventory Systems for Independent Demand 460
15 Inventory Systems for Dependent Demand 494
16 Scheduling 532
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