PART 1 INTRODUCTION TO OPERATIONS MANAGEMENT (1-128): 1 Operations & Productivity , 1-28 2 Operations Strategy for Competitive Advantage , 29-52 3 Operations in a Global Environment , 53-74 4 Forecasting , 75-128. PART 2 DESIGNING OPERATIONS (129-430): 5 Design of Goods & Services , 129-166 6 Managing Quality , 167-230 7 Process Strategy & Capacity Planning , 231…