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Quality Planning And Analysis
1. Basic Concepts
2. Companywide Assesment of Quality
3. Quality Improvement and Cost Reduction
4. Quality Planning and Sales Income
5. Control of Quality
6. Strategic Quality Management
7. Organization for Quality
8. Developing a Quality Culture
9. Basic Probability Concepts
10.Statistical Tools for Analyzing Data
11.Understanding Customer Needs
12.Designing for Quality
13.Designing for Quality-Satisatical Tools
14.Supplier Relations
15.Supplier Relations-Statistical Tools
16.Manufacture
17.Statistical Process Control
18.Inspection, Test, and Measurement
19.Inspection and Test-Sampling Plans
20.Marketing, Field Performance, and Customer Service
21.Marketing, Field Performance, and Customer Service-Statistical Tools
22.Administrative and Support Operations
23.Quality Information System
24.Quality Assurance
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